Refund & Returns Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your product, our refund and return policy ensures a smooth process.
Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
✅ The item must be returned within 30 days of delivery.
✅ The product must be in its original condition, unused, and in its original packaging.
✅ Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Items that have been used or damaged due to improper handling.
- Items without original packaging or missing accessories.
- Clearance or final sale items.
How to Initiate a Return
1️⃣ Contact Us – Email info@powotis.xyz with your order details and reason for return.
2️⃣ Receive Return Instructions – Our support team will guide you on how to return the product.
3️⃣ Ship the Item – You will need to ship the product back to our warehouse. Return shipping costs are the customer’s responsibility unless the item is defective.
4️⃣ Receive Your Refund – Once we receive and inspect the product, a refund will be issued within 5-7 business days to your original payment method.
Exchanges
If you receive a damaged or defective product, we offer free exchanges. Please contact us immediately, and we will arrange for a replacement.
Contact Us
If you have any questions about our Sales Policy, Refunds, or Returns, feel free to reach out to us:
📍 Address: 3600 Bissonet Dr, Metairie, LA, USA
📞 Phone: (304) 882-3348
📧 Email: info@powotis.xyz
At Powotis, your satisfaction is our top priority. We are committed to providing high-quality noise-canceling headphones and ensuring a smooth, worry-free shopping experience. Thank you for choosing us! 🎧✨