Refund and Returns Policy – Powotis Office Supplies
At Powotis Office Supplies, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not completely satisfied, please review our Refund and Returns Policy to understand your options.
1. Return Eligibility
You may return items purchased from Powotis Office Supplies under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and include all accessories or documentation.
- Clearance or customized items are non-returnable.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at powotis@gmail.com or call us at (818) 988-2867 to request a Return Merchandise Authorization (RMA) number.
- Package Your Item: Securely pack the item in its original packaging along with the RMA number and a copy of your receipt.
- Ship the Item: Send the package to the address provided by our customer support team. Customers are responsible for return shipping costs unless the return is due to an error on our part.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to a shipping error or defective product.
4. Exchanges
If you need to exchange an item for a different product, please follow the same return process and place a new order for the desired item.
5. Defective or Incorrect Items
In the rare event that you receive a defective or incorrect item, please:
- Contact us within 7 days of receiving the item.
- Provide photos of the item and a description of the issue for faster resolution.
We will cover return shipping costs and provide a replacement or full refund for defective or incorrect items.
6. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Clearance or final sale items
- Items not in their original condition or missing parts
7. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please reach out to us:
Address: 2205 N HULLEN ST, METAIRIE, LA 70001-1906, USA
Phone: (818) 988-2867
Email: powotis@gmail.com
At Powotis Office Supplies, your satisfaction is our priority. Shop confidently knowing that our friendly support team is here to assist you every step of the way!